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Webster Bank

No of Reviews : (9)

	Over all Webster Bank Rating

	Coverage		35.6%
	Cost		33.3%
	Customer Service		33.3%
	Claims		33.3%

All About Webster Bank

The Webster Bank was founded in 1935 by Harold Webster Smith. He served as CEO until 1987 and as chairman of the board until 1995 when First Federal was renamed Webster Bank in his honor. The bank is wholly owned subsidiary of Webster Financial Corp. holding company. To overcome its mission-critical financial software it has taken help GigaSpaces Technologies. With the help of GigaSpaces, Webster was able to significantly improve performance of its SOA enterprise software that interfaces with Fidelity's suite of banking products. Webster has implemented GigaSpaces in their environment within a four-week time frame. The Bank also provides consumer banking, commercial banking, mortgage banking, insurance and investment management services.

The Websters Bank has grown in a less span of time which made it to speed up the processing speed of their transactions in order to keep up with demand. The bank mainly concentrates on customers to satisfy them and also deepening the relationship with them. Webster Bank believes that the success of every organization lies in acquiring, retaining customers, capitalizing the market opportunities. It is one of the largest organizations which provides financial services in the country. It is providing many other services like

Consumer Banking.

Commercial Banking.

Mortgage banking.

Insurance and investments management services.

The plans and programs are helpful to every individual, families and businesses in order to reach their financial goals. The company has its own way of service to the customers as each and every organization has its own way of excellence in producing their products and services. Webster offers a wide range of services and one of them is checking accounts which is especially designed to suit every individual needs and the level of checking activity, on line services, savings and money markets, and cash managements loans.

The Webster Bank is differentiated from other banks when coming to on line services. The main features of Webster on line services are as follows:

Information about the saving accounts.

Business information.

Status of the loans.

Statements with check images.

On line bill payments.

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Reviews

Review By:
Location:	Stoughton, Massachusetts
Type of Mortgage:	Refinance
Date:	08-31-2010


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Summary
I wanted to refinance with this bank. They wanted to charge 1.5 points for a "good" credit rating. Took 8 weeks for them to tell me this. Had no problem taking my application fee and appraisal fee of $391.00 that I never received a copy of, which is a Federal offense. By the time they finally got to it, my rate had unloacked and was told I could not lock into the new lower rate. Pick a different bank. This one is terrible!!!.

Review By:	PIPA
Location:	DANBURY, Connecticut
Type of Mortgage:	Others
Date:	07-23-2010


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Summary
manipulated bank I wested money and time.

Review By:	Bob Utzler
Location:	Westport, Connecticut
Type of Mortgage:	Home Purchase
Date:	05-06-2010


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Summary
Applied for a construction to perm loan. Was told that I would definitely qualify for $417,000 but was asking for $487,000. After 6 weeks of requests from the loan department and an appraisal fee of $750.00 I was told that I couldn't even qualify for $400,000. This lengthy delay process costs me both time and a lot of money. Pick another bank!.

Review By:	grillmaster
Location:	Boston, Alabama
Type of Mortgage:	Refinance
Date:	04-25-2010


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Summary
Well, I know that this is offtopic but THE SUMMER IS ALMOST HERE :D Are you in the mood for a barbecue?? :D I have found a great site for grill basket ... :D Tell me what do u think!! ;).

Review By:
Location:	Waterbury, Connecticut
Type of Mortgage:	Others
Date:	07-08-2008


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Summary
Up until recently, I was very satisfied with my Webster account but now my opinion has changed. I have run into some problems with the Bank and at this time feel it has to do with inexperience or Bank managers or supervisors in charge of branches not knowing what to do. It appears that they all have different Bank policy and procedure when it comes to customers doing business. My most recent experience,I recently recieved our stimulous Government Check and took it to the Bank to deposit the check and they told me that I could not deposit the check because although my wife had signed the check in the back but was not present, I could not deposit it. They further stated that if I returned to the Bank with my wife, I could then make the deposit in my account. I went home and picked up my wife and returned to the bank and now they tell me that because the account is only in my name the I cannot deposit the check in my account although she signed the check and is present at the Bank with me. I have done this in the past and never had any problems. There are two different branches making different decisions here, putting me thru several inconveniences that are really uncalled for. This young managers need proper trainning in the business and some manners. She took no further steps to at least try to resolve the problem. Instead she just walk away and just felt there was nothing she could do for me. After doing more that fifteen years of business with Webster I thing it's time I go some place else where they do at least a little more for their customers. Incase you are wandering which branch is in question, I'am reffering to the Brass Mill Center branch. .

Review By:	Mary
Location:	Enfield, Connecticut
Type of Mortgage:	Others
Date:	07-27-2007


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Summary
I hate the new online banking. If I wanted to keep a manual checking account, I wouldnt have signed up for online banking to begin with. There was nothing wrong with the way they previously did the online banking. I myself do not mind if they keep the interest until the check is actually cashed, but I want it taken out of my account and noted on my account of who I have paid and deduct the amount of my payment to them, I dont care when they cash the check I just do not want to have to keep a manual checking account. My rating is no way about service from the bank, I never have had a problem I just hate the new online banking service. I have sent several messages but It doesnt seem like anyone else minds keeping a manual checking account when you are paying online. .

Review By:	James E. Shaw
Location:	Glastonbury, Connecticut
Type of Mortgage:	Others
Date:	04-30-2007


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Summary
Your service is terrible. We want to add money to 3 CDs and have talked to 4 people and no one can help us either in the bank or online. If you do not peoples money just tell us so then we can find a bank that does want our money and gives customer service.

Review By:	Robert
Location:	Phoenix, Arizona
Type of Mortgage:	Refinance
Date:	02-24-2007


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Summary
Hi friends this bank is the best one in the market. I decided to take a loan for education of my son. I enquired and researched and finally i found that this bank is providing the lower interest rate from other banks. There are also other banks in the market but no one would provide this sort of rates to you. Finally I stick to it and i suggest you also to be a part of this bank. .

Review By:	Harry
Location:	Juneau, Alaska
Type of Mortgage:	Refinance
Date:	02-06-2007


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Summary
Hello friends i have been a customer of this Bank from last three years and this Bank has provided me the best service. I have taken a loan three years back and i dont have any sort of complaints. They send me a bill, I pay the bill on time and they process is in a timely manner. They even call up to you and answer the queries if needed. I was very much impressed the way that they have provided me the services. .

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