Up until recently, I was very satisfied with my Webster account but now my opinion has changed. I have run into some problems with the Bank and at this time feel it has to do with inexperience or Bank managers or supervisors in charge of branches not knowing what to do. It appears that they all have different Bank policy and procedure when it comes to customers doing business. My most recent experience,I recently recieved our stimulous Government Check and took it to the Bank to deposit the check and they told me that I could not deposit the check because although my wife had signed the check in the back but was not present, I could not deposit it. They further stated that if I returned to the Bank with my wife, I could then make the deposit in my account. I went home and picked up my wife and returned to the bank and now they tell me that because the account is only in my name the I cannot deposit the check in my account although she signed the check and is present at the Bank with me. I have done this in the past and never had any problems. There are two different branches making different decisions here, putting me thru several inconveniences that are really uncalled for. This young managers need proper trainning in the business and some manners. She took no further steps to at least try to resolve the problem. Instead she just walk away and just felt there was nothing she could do for me. After doing more that fifteen years of business with Webster I thing it's time I go some place else where they do at least a little more for their customers. Incase you are wandering which branch is in question, I'am reffering to the Brass Mill Center branch. . |
